Shipping & Delivery

Effective Date: 23 July 2024

Free Shipping At SpookyAvenue.com, we value our customers and strive to provide excellent service. That's why we offer free shipping for all products. We utilize reputable shipping services including FEDEX, USPS, DHL, and DPD to ensure your order arrives safely and efficiently.

International Shipping

• Global Reach: We are excited to offer international shipping services to over 200 countries.
• Shipping Restrictions: If there are any shipping restrictions or we are unable to ship to your location, we will inform you promptly.

Lost/Missing Packages

• Address Accuracy: Customers are responsible for ensuring the accuracy of their shipping addresses. SpookyAvenue.com is not liable for packages lost due to incorrect addresses provided during the checkout process.
• Error Responsibility: If an error on our part leads to a lost package, we will take full responsibility and reissue the order at no additional cost to you.

Customs

• Custom Fees: Please be aware that SpookyAvenue.com is not responsible for any customs fees incurred once the items are shipped. By purchasing from SpookyAvenue.com, you consent that your order may incur custom fees upon arrival in your country.

Shipping Time

• Average Timeframes (based on past orders):
  • United States: 12 Business days
  • Canada: 11 Business days
  • Australia: 11 Business days
  • United Kingdom: 8 Business days
  • Germany: 10 Business days
  • Spain: 12 Business days
  • Ireland: 14 Business days
  • France: 10 Business days
  • New Zealand: 10 Business days
  • Norway: 12 Business days
  • Netherlands: 9 Business days
  • Switzerland: 11 Business days
  • Belgium: 8 Business days
  • Denmark: 9 Business days
  • Poland: 13 Business days
  • Austria: 13 Business days
  • Finland: 13 Business days
  • Portugal: 9 Business days
  • Italy: 13 Business days
  • Greece: 28 Business days
  • Hungary: 11 Business days
  • Cyprus: 18 Business days
  • Croatia: 20 Business days
  • Luxembourg: 14 Business days
  • Monaco: 18 Business days
  • Liechtenstein: 27 Business days
  • Maximum Delivery Time: 30 Business Days

Processing Time: Please note that these timeframes exclude our 1-3 day order processing time. Customs Delays: Shipping times do not account for any potential clearance or customs delays.

Tracking Information

• Tracking Notifications: You will receive an email with a tracking number once your order is shipped. In some cases with free shipping, tracking may not be available.
• Tracking Updates: It may take 1-5 business days for tracking information to update in the system. If there is no information available more than 5 business days after placing your order, please contact us.

Package Consolidation

• Multiple Packages: For logistical reasons, items in the same order may sometimes be sent in separate packages, even if combined shipping is requested.

Contact Us For any inquiries or further assistance regarding our shipping and delivery policy, please contact us on our Contact Us page.